Aug 9, 2025
Author: Ron Daniel
Employee Experience Best Practices: From Onboarding to Long-Term Engagement
Explore best practices for enhancing employee experience, from effective onboarding to fostering long-term engagement and open communication.
You know that feeling when you walk into a new job and think, “This place just gets it”? I had that moment when I joined Pebb. From day one, everything I needed was at my fingertips - onboarding materials, team intros, even answers to those awkward “Who do I ask about this?” questions. It wasn’t just about checking boxes; it was about feeling like I belonged. And trust me, that’s not something every company gets right.
Here’s the thing: creating a great employee experience isn’t just about making people happy (though that’s huge). It’s about driving results. Research shows companies with strong onboarding processes see 82% higher retention rates and 70% better productivity. That’s not fluff - it’s real impact. And at Pebb, we’ve built a platform that helps businesses nail every step of the employee journey, from onboarding to long-term engagement.
In this article, I’ll share what we’ve learned about building workplaces people want to be part of. We’ll dive into onboarding strategies, communication tips, recognition programs, and ways to measure success. Whether you’re leading a team or just looking to improve your own workplace, there’s something here for you. Let’s dig in!
Effective Onboarding: Building a Strong Foundation
First impressions are everything - especially when you're bringing new team members on board. Yet, too often, companies reduce onboarding to a stack of paperwork or a checklist of tasks. That’s a huge missed opportunity. To me, onboarding is about more than setting up a laptop or reviewing benefits. It’s about creating that "Yes, I made the right choice" moment from day one. And trust me, that feeling can make all the difference in how engaged and committed someone feels to your company.
The stats don’t lie. Companies with strong onboarding processes see 82% higher retention rates and 70% better productivity, according to Brandon Hall Group research. Those aren’t just nice numbers - they’re a game changer in today’s competitive job market.
Using Digital Tools to Simplify Onboarding
Now, let’s talk about where digital tools like Pebb come in. A well-designed digital onboarding system centralizes everything a new hire needs. At Pebb, we’ve built a knowledge library that’s a lifesaver for new employees. It’s their one-stop shop for company policies, training materials, and even those random "How do I expense lunch?" questions that pop up.
One of the best things about a digital setup is how it removes that awkward uncertainty. New hires don’t have to wonder who to ask or feel like they’re interrupting someone’s day. They can access updates, ask questions, and start feeling part of the team from day one.
Here’s a real-world example: A U.S.-based tech company rolled out a digital onboarding platform with automated workflows, a centralized knowledge base, and chat integration. The results? New hire productivity jumped by 30%, and their first-year retention improved by 15%. That’s the kind of impact you can’t ignore.
And consistency? That’s another huge win. Whether you’re onboarding your first remote hire or your hundredth, a digital process ensures everyone gets the same high-quality experience. No more worrying if Sarah in HR forgot to send the welcome email or if IT set up their accounts on time.
Making New Hires Feel Welcome
While technology is fantastic, let’s not forget the human side of onboarding. At the end of the day, the best onboarding experiences are the ones where new hires feel genuinely welcomed by their team. It’s about more than just showing them where the coffee machine is (or its virtual equivalent).
One of my favorite strategies is assigning an onboarding buddy. This isn’t just someone to answer standard questions - they’re there to help new hires navigate the unwritten rules of your workplace. Things like, "Is it okay to Slack the VP directly?" or "What’s the vibe around taking lunch breaks?" At Pebb, we make this even easier with our groups feature. We create dedicated onboarding groups where new hires can connect with their buddies, meet the team, and ask questions in a low-pressure environment. It’s like a virtual water cooler, but way more intentional.
And don’t underestimate the power of personal touches. A thoughtful welcome message through Pebb’s chat feature, a team lunch (virtual or in-person), or even a shout-out in a company meeting can go a long way in making someone feel valued. These small gestures show that you see them as more than just another employee ID - they’re part of the team.
Creating Standard Onboarding Processes
Here’s the thing: consistency is key, but that doesn’t mean you have to be boring. The best onboarding processes are structured but still personal and engaging. Think of it like a GPS for new hires - they know exactly where they are and what’s coming next.
With Pebb’s task management tools, we’ve created 30-60-90 day roadmaps that outline clear goals and milestones. This not only helps new hires track their progress but also gives managers a bird’s-eye view of how things are going. It’s a win-win. And because the process is standardized, the admin side runs smoothly, freeing up time to focus on what really matters - building relationships and helping new hires embrace the company culture.
We’ve also found that preboarding routines make a big difference. Sending a welcome email, introducing the team, and giving access to essential documents before the first day sets the tone for a seamless start. When someone walks in (or logs in) already familiar with the team and culture, they’re ready to hit the ground running instead of spending weeks playing catch-up.
Building Engagement Through Better Communication
Let me tell you, engagement isn’t just about having the right tools - it’s about building genuine connections. When people feel heard, informed, and like they’re part of the conversation, everything changes. Productivity shoots up, turnover drops, and suddenly, you’ve got a team that actually cares about the work they’re doing.
And the stats back this up. Gallup research shows that companies with open communication enjoy much higher engagement because employees feel their voices matter and their contributions count. But here’s the thing: communication isn’t just about broadcasting updates from the top. It’s about creating real, two-way conversations where everyone feels like they’re part of something bigger.
Digital Communication Platforms That Actually Work
So, how do you turn engagement into something real? That’s where centralized digital communication platforms come in. The key is having everything in one place - where people can find what they need, connect with teammates, and get work done without jumping through hoops.
At Pebb, we’ve designed our platform to solve this exact problem. Our group chats aren’t just another messaging app - they’re spaces where teams can have ongoing conversations, share updates, and genuinely connect. And our news feed? It’s like a company-wide bulletin board that keeps everyone in the loop, no matter their department.
One example that sticks with me: a U.S.-based tech company adopted a platform with real-time updates and group chats, and within six months, their employee engagement scores jumped by 20%. That’s not just a small improvement - that’s a massive shift in company culture.
What sets platforms like Pebb apart from tools like Slack or Teams is our focus on building engagement. Sure, you can chat and share files, but you can also celebrate wins, recognize teammates, and foster the kind of workplace culture people want to be part of. Plus, with everything integrated, there’s no app-switching - everything you need is right there.
Real-time updates are another game changer. Whether someone’s in the office, at home, or working from a café across the country, they’re getting the same information at the same time. No more missed emails or confusion from scattered updates.
Making Communication a Two-Way Street
Here’s where many companies miss the mark: they think communication ends with sending out a company memo. But real engagement happens when employees feel like they can talk back - when their opinions matter and their feedback leads to real action.
We’ve made this super simple with Pebb’s built-in survey and polling features. Instead of waiting for an annual survey (which, let’s be honest, most people forget about), you can run quick pulse checks on anything - from new policies to what snacks should stock the breakroom. And because it’s all part of the platform people are already using, response rates are much higher.
And feedback? It’s not just about collecting it - it’s about using it to drive real change. I’ve seen this firsthand when a retail chain used pulse surveys and open forums to improve employee satisfaction. The trick is making feedback feel safe and meaningful. People need to know their honest thoughts won’t backfire and that their input will actually influence decisions. When you nail this, the insights your team shares will blow you away.
Another tool we love? Open forums. Think of them as virtual town halls where anyone can ask questions, share ideas, or raise concerns. When leadership actively participates - like when the CEO jumps in to answer questions - it sends a powerful message: every voice matters.
Keeping Remote and Hybrid Teams Connected

Let’s talk about remote and hybrid teams. Keeping these groups engaged takes effort, but it’s worth it. The old “out of sight, out of mind” problem? That can kill engagement faster than anything else.
With Pebb, we’ve helped create what I call digital water coolers - spaces where remote employees can have the casual chats that used to happen in the office. Our private clubs feature is perfect for this. Teams can form interest-based groups, like a book club, a fitness challenge, or even a parenting tips space.
Regular check-ins are also key, but they don’t need to be formal. Quick video calls, casual chat messages, or even reacting to someone’s post in the news feed can go a long way. The goal is to make sure remote employees feel just as connected to the team culture as their in-office colleagues.
Another strategy that works wonders? Transparent sharing of company updates. When remote employees get the same news, celebrations, and behind-the-scenes content as everyone else, they don’t feel like they’re missing out. Our news feed makes this easy - leaders can share updates, teams can celebrate wins, and everyone stays in the loop.
And let’s not forget virtual team-building. It doesn’t have to mean awkward Zoom games (though if your team loves them, go for it!). Sometimes the best connections happen in collaborative workspaces where people can work on projects together, share resources, and support each other’s goals. When remote employees feel like active contributors instead of distant observers, engagement naturally follows.
At the end of the day, communication isn’t just about the tools - it’s about the connections you build. But having the right platform? That makes it so much easier to create meaningful interactions, no matter where your team is working.
Next, we’ll dive into how to build on these connections with recognition and growth programs. Stay tuned!
Recognition, Support, and Growth Programs
Let’s face it - everyone wants to feel valued, supported, and like they’re moving forward in their careers. That’s why weaving recognition and growth opportunities into the daily rhythm of work isn’t just a nice-to-have - it’s a must. It’s the baseline for creating an environment where people thrive, both personally and professionally.
Recognition Programs That Actually Work
Here’s the thing: a yearly “Employee of the Month” award or a generic “thanks for all you do” email doesn’t cut it anymore. Recognition needs to be timely, specific, and something the whole team can see and celebrate.
That’s exactly why we built Pebb’s recognition tools to function seamlessly within the platform people are already using. If someone crushes a deadline or pulls off a big win, their manager can celebrate them immediately in the news feed. No extra logins, no separate apps - just instant, public appreciation where it matters most.
Take a manufacturing company in Ohio, for example. They started using Pebb to highlight everything from major milestones to everyday contributions. The results? Employee satisfaction shot up, and soon, colleagues were recognizing each other without any nudging from leadership. It became part of their culture.
And here’s a pro tip: recognition works best when it’s not just top-down. Peer-to-peer shoutouts can create a ripple effect of positivity across the team. With Pebb’s groups feature, teams can carve out dedicated spaces for celebrating wins, work anniversaries, or even those small moments of going the extra mile. Over time, these shared celebrations become part of the team’s story - and that’s a powerful thing.
Prioritizing Employee Wellbeing
Recognition is important, but it’s only one piece of the puzzle. Supporting wellbeing is equally critical, especially in a world where work-life balance and mental health have taken center stage. People want to feel safe, supported, and like they can manage their workload without burning out.
Wellbeing isn’t just about perks like gym memberships (though those don’t hurt). It’s about creating an environment where people feel psychologically safe and have the tools they need to stay balanced. That’s why Pebb includes private clubs where employees can connect over shared interests, tackle wellness challenges, or even form support groups. For instance, a tech startup in Austin launched a “Mental Health Matters” club, where employees shared resources, checked in on each other, and swapped stress management tips. It became a safe space that people genuinely valued.
Another game-changer? Flexible communication. Letting employees decide how and when they engage with work can ease the pressure to always be “on.” With Pebb, users can tweak their notification settings, join discussions at their own pace, and access updates when it works for them. This kind of flexibility goes a long way in reducing stress.
And let’s not overlook the power of transparency. When leadership openly shares updates about challenges or upcoming changes, it builds trust. Employees feel more secure when they know what’s happening, rather than being left in the dark. Honest communication fosters a sense of stability, even in uncertain times.
Growth That’s Built Into Daily Work
If you want to keep your best people, you’ve got to give them room to grow. But here’s the catch: development programs shouldn’t feel like an afterthought or a checkbox. The best ones are ongoing, accessible, and tied directly to the work people are already doing.
That’s why we designed Pebb’s knowledge library to be a one-stop shop for learning. Instead of juggling multiple tools or systems, teams can store everything - best practices, how-to guides, industry insights, and even recordings of successful client pitches - all in one searchable space. Need to learn something? It’s right there when you need it.
This approach isn’t just theoretical. A consulting firm in Denver adopted our platform and saw a major boost in knowledge-sharing. Junior employees started tapping into the expertise of senior team members, creating a culture of learning that benefited everyone.
And let’s not forget about events. Whether it’s a lunch-and-learn, a skill-sharing session, or a guest speaker presentation, making it easy to organize and attend these opportunities keeps the momentum going. With Pebb, setting up an event is quick and painless. A marketing team can share key takeaways from a conference, or someone can demo a new tool - and it all happens seamlessly.
What’s great about having everything integrated is that learning becomes part of the natural flow of work. An article shared in a group chat might spark a deeper conversation, lead to a knowledge-sharing session, and eventually get added to the library for future reference. That’s how you build a culture where growth happens organically.
And when it comes to career development, having everything in one place makes those conversations easier too. Managers and employees can track goals, share resources, and celebrate progress - all without leaving the platform. Growth stops being a one-off conversation and becomes a natural part of everyday interactions.
Here’s the bottom line: recognition, wellbeing, and growth aren’t separate silos. They’re interconnected, and when you make them easy, visible, and part of daily life, you create an employee experience that people genuinely value. Stick around, because next, we’re diving into how to measure and refine these efforts to make them even better.
Measuring and Improving Employee Experience
Let me tell you, treating employee experience like a key business metric is a game-changer. It’s not just about throwing money at initiatives and hoping for the best. We’ve seen companies do that, and it often falls flat because they’re missing the mark on what’s actually working. The ones that get it right? They’re constantly measuring, analyzing, and tweaking their strategies. It’s like fine-tuning an engine - you make purposeful adjustments to keep things running smoothly.
Using Feedback and Analytics
Here’s the thing: annual surveys are a thing of the past. By the time you get the results, the issues have either resolved themselves or spiraled out of control. What works now is real-time feedback - a way to check the pulse of your team week by week.
We’ve found that the best approach combines multiple data sources. Sure, regular pulse surveys are great, but they’re just one piece of the puzzle. You also have to pay attention to engagement metrics - like who’s participating in discussions, attending events, or even using the knowledge library. Sometimes, these behavioral signals tell you way more than any survey could.
For example, let’s say you notice a sharp decline in team discussion participation right after a company restructuring. That’s a red flag you can’t ignore. Or maybe certain departments consistently show lower engagement scores - time to dig deeper and figure out what’s going on.
Another tool that’s been incredibly insightful is sentiment analysis. When people post updates, comment, or chat in groups, the tone and language they use can reveal a lot about how they’re feeling. Are conversations getting more formal and cautious? Are folks sharing fewer personal wins? These subtle shifts can signal deeper issues before they snowball.
The key? Make feedback quick and easy. Nobody wants to slog through a 50-question survey every month, but a simple two-question pulse check? Most people are happy to do that, especially when they see you’re actually acting on their input. We’ve seen response rates soar above 80% when organizations keep it simple and show they care.
Getting Insights with Pebb

This is where Pebb shines. Having everything on one platform means you don’t have to jump between tools or piece together data from different sources. Our analytics dashboard gives you a bird’s-eye view of engagement trends across your organization.
What can you see? Tons. You’ll know which content sparks the most engagement, which teams are buzzing with activity, and how communication flows across the company. If participation suddenly drops in a specific team or location, you can step in proactively instead of waiting for things to escalate.
One of my favorite features is participation tracking. It doesn’t just show overall engagement; it breaks it down so you can see who’s active and who might be drifting. This isn’t about micromanaging - it’s about spotting opportunities to reconnect with team members who might need support. For instance, if a previously chatty team member suddenly goes quiet in discussions, it’s worth checking in to see if they’re okay.
And let’s not forget the content performance metrics. You’ll know which announcements are actually being read, which knowledge base articles are helping the most, and what kinds of posts spark meaningful conversations. This insight helps you tweak your communication strategy so you’re focusing on what really clicks with your team.
The best part? The data collection happens naturally. People just use the platform as they normally would, and the insights emerge from their activity. No extra forms, no extra work - just an authentic snapshot of engagement.
Committing to Continuous Improvement
Here’s the bottom line: employee experience is never “done.” It’s like a living, breathing thing that needs constant care and attention. The companies that excel treat it like product development - they’re always testing, learning, and iterating.
We’ve seen the most success with organizations that set up regular review cycles. Whether it’s monthly check-ins with team leads, quarterly dives into engagement data, or twice-a-year strategy sessions, the key is consistency. The timing isn’t as important as the commitment to making it a habit.
But here’s the kicker: you can’t just gather feedback and do nothing with it. That’s a surefire way to lose trust. When people take the time to share their thoughts, they need to see action - or at least an explanation of why certain suggestions aren’t feasible. Even a simple acknowledgment goes a long way.
One strategy that works wonders is creating feedback loops. Share what you’ve learned and what you’re doing about it. It could be a monthly update in your company’s news feed, a dedicated discussion group, or even a town hall where leadership talks through survey results and next steps.
Don’t be afraid to experiment, either. Try out new communication formats, recognition methods, or collaboration tools with smaller groups before rolling them out company-wide. With an integrated platform like Pebb, it’s easy to test changes and measure their impact without disrupting the whole operation.
And remember, one size doesn’t fit all. What works for your marketing team might not resonate with your developers. Use your data to tailor your approach so every team feels supported in their own way. It’s not about uniformity - it’s about creating an environment where everyone can thrive.
When organizations commit to refining their strategies, they gain a real edge. It’s all about aligning with Pebb’s mission to elevate the employee journey. These small, continuous changes lead to better engagement, higher productivity, and stronger retention. And trust me, the results show up everywhere - from happier employees to more satisfied customers. Stay tuned, because next, I’ll share how to kickstart your own transformation with the right tools and strategies.
Conclusion: Building Better Workplaces with Pebb
Let me wrap this up with some practical insights. Creating a workplace where employees thrive isn’t just about good intentions - it’s about having the right strategies and tools in place to make it happen every day.
Key Takeaways
Here’s what stood out as we explored ways to elevate employee experience:
Companies that prioritize effective onboarding, open communication, and regular recognition see tangible benefits. These practices don’t just boost morale - they deliver real results. For instance, organizations with strong recognition programs report up to 21% higher profitability and 59% lower turnover rates.
Businesses in the top tier of employee experience are 35% more likely to achieve above-average financial returns. And those that refine their onboarding processes based on feedback see 16% higher satisfaction rates among new hires.
The most successful companies don’t stop there. They continuously gather feedback, analyze engagement data, and adjust their strategies to stay ahead. That’s exactly why Pebb stands out as the go-to platform for transforming the employee experience.
Why Pebb is the Right Fit
Pebb brings everything you need for communication and engagement into one seamless solution. Whether you’re a small team or a large organization, our platform is designed to simplify your workflow. Here’s what you get:
Free for teams up to 1,000 employees, with a Premium option at just $4 per user per month.
Features like work chat, a news feed, a knowledge library, tasks, calendar integration, unlimited clubs, advanced analytics, voice and video calls, enterprise SSO, and premium support - all in one place.
What really sets us apart? Pebb works just as well for frontline employees as it does for office teams. Whether it’s retail workers, healthcare staff, or field teams, everyone stays connected through our mobile-friendly design. No one gets left out.
Moving Forward
Here’s the reality: 30% of employees leave within their first 90 days, often because of poor onboarding or feeling disconnected. And with 41% of HR leaders saying hybrid work weakens employees’ connection to company culture, finding the right tools to bridge that gap is more important than ever.
The companies that succeed are the ones that invest in their people from day one - and keep that momentum going. By building on proven strategies for onboarding and engagement, you can create a workplace that not only attracts top talent but keeps them engaged and motivated for the long haul.
Getting started with Pebb couldn’t be easier. Our free plan lets you hit the ground running, and as your needs grow, scaling up is a breeze. It’s not just about using a tool - it’s about partnering with a platform that’s dedicated to helping you create a workplace people love.
The future belongs to organizations that put their employees first. With the right strategies and a platform like Pebb, you can build a team that’s not just productive but genuinely excited to show up every day. Let’s make it happen together.
FAQs
How does Pebb simplify onboarding for new employees and improve their experience?
When it comes to onboarding new employees, Pebb takes the headache out of the process and turns it into an engaging experience. By bringing together work chat, news feeds, groups, and a people directory all in one place, it ensures that new hires have everything they need to hit the ground running. No more scrambling to find key information or wondering who to reach out to - everything’s right at their fingertips.
Here’s what makes it stand out: Pebb doesn’t just streamline the paperwork and admin tasks (though it does that, too); it creates a consistent, smooth onboarding experience that works whether your team is in the office, working remotely, or juggling a hybrid setup. From day one, new employees can connect with their team, access critical resources, and feel like they’re part of the bigger picture. It’s a win-win: they feel welcomed and ready to contribute, and you set the foundation for long-term success and satisfaction.
What are the best ways to keep employees engaged in remote and hybrid work settings?
To keep employees connected in today’s remote and hybrid work setups, having clear communication and building strong relationships is key. That’s where Pebb comes in - it’s an all-in-one platform designed to make staying in sync effortless. With tools like work chat, news feeds, groups, a people directory, and voice & video calls, everything your team needs is in one place.
What sets Pebb apart? It’s built to work for everyone, from frontline workers to office teams. Plus, it’s budget-friendly. The free plan is a great starting point, and the premium version is just $4 per user - a price that’s hard to beat. By simplifying how teams communicate and collaborate, Pebb helps create a workplace where everyone feels more connected, no matter where they’re working from.
How does Pebb help organizations gather feedback and improve the employee experience?
Pebb is all about helping organizations create a better workplace by giving them tools like pulse surveys and feedback systems to gather real-time insights. These tools make it simple to understand how employees are feeling and pinpoint areas that need attention, so you can tackle issues head-on without delay.
What sets Pebb apart are features like work chat, recognition systems, and omni-channel communication. These aren’t just buzzwords - they’re practical ways to encourage open conversations and build a culture where feedback flows naturally. By making regular check-ins and meaningful interactions part of the routine, Pebb doesn’t just improve engagement; it helps keep employees happier and more committed for the long haul. And here’s the kicker: all of this comes at an unbeatable price - just $4 per user.