Last Updated: 07.22.2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Pebb LLC, a Delaware limited liability company ("Pebb," "we," "our," or "us"), governing your access to and use of the Pebb Software-as-a-Service platform and all related websites, mobile applications, software, and services (collectively, the "Services").
By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you may not access or use the Services.
---
1. Eligibility and Account Registration
1.1. You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
1.2. To use the Services, you must create an account and provide accurate, complete, and updated information. You are solely responsible for safeguarding your login credentials and all activities conducted under your account.
1.3. Pebb may, in its sole discretion, suspend or terminate your access to the Services if any information provided is inaccurate, false, or misleading, or if there is a violation of these Terms.
2. Scope of Services
2.1. Pebb provides a multi-functional internal communication and engagement platform enabling businesses to create digital workplaces through real-time messaging, employee directories, knowledge libraries, announcements, profiles, and collaboration tools.
2.2. Services are made available under different subscription plans ("Plans"), each with defined features, limitations, and usage thresholds, as described in your applicable Order Form or Agreement.
2.3. Pebb reserves the right to modify, enhance, or discontinue features at its sole discretion without prior notice, provided such modifications do not materially degrade the core functionality of the Services.
2.4 Pebb is not responsible for the performance, data handling, privacy practices, or security of third-party services integrated with the platform. Use of such services is at Client’s sole risk. Pebb shall not be liable for damages, including data loss or compromise, caused by third-party applications, APIs, or platforms.
3. License and Intellectual Property
3.1. Subject to your compliance with these Terms, Pebb grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for your internal business purposes.
3.2. All intellectual property rights in and to the Services, including without limitation source code, software, logos, trademarks, text, content, documentation, and user interfaces, are and shall remain the exclusive property of Pebb or its licensors.
3.3. You shall not, nor permit any third party to:
* Reverse engineer, decompile, or disassemble the Services;
* Access the Services for the purpose of building a competitive product or service;
* Remove or obscure proprietary notices;
* Resell, rent, lease, sublicense, or otherwise transfer rights in the Services.
4. Content Ownership and Data Usage
4.1. Clients retain all ownership rights in content, data, and materials submitted, posted, or otherwise made available through the Services ("Client Data").
4.2. By submitting Client Data, you grant Pebb a non-exclusive, worldwide, royalty-free license to host, reproduce, transmit, and display such data solely for the purpose of operating and improving the Services.
4.3. You acknowledge that the transmission of data via the Services is not guaranteed to be secure and that you transmit such data at your own risk.
4.4. You are solely responsible for the content and legality of Client Data and for managing access rights, permissions, and data backups. Pebb disclaims any liability arising from unauthorized disclosures resulting from Client’s configuration of access settings or failure to implement reasonable user policies.
5. Security and Disclaimer of Warranties
5.1. Pebb employs commercially reasonable physical, administrative, and technical safeguards to protect Client Data. However, Pebb does not and cannot guarantee the absolute security of any data.
5.2. The Services are provided on an "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS" basis. Pebb makes no warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.
5.3. You assume all risks arising from use of the Services. Pebb disclaims all liability for any damages resulting from:
* Loss or corruption of data;
* Unauthorized access, hacking, or breach of security;
* Inaccuracy or incompleteness of information;
* Interruption of business or access to the Services.
5.4. No Security Warranty. While Pebb maintains industry-standard security protocols, you expressly acknowledge that no system can be entirely secure. Pebb makes no warranty or representation that the Services will be immune from unauthorized access, attack, virus infection, or other unauthorized third-party interference, and disclaims any liability arising therefrom.
6. Limitation of Liability
6.1. To the fullest extent permitted by law, in no event shall Pebb be liable for any indirect, incidental, consequential, punitive, special, exemplary, or similar damages, including without limitation loss of profits, revenue, goodwill, data, or use.
6.2. In no event shall Pebb’s aggregate liability exceed the total subscription fees paid by you to Pebb in the six (6) months preceding the event giving rise to the claim.
6.3. You acknowledge that the foregoing limitations are essential to the provision of the Services and represent a fair allocation of risk.
6.4. Pebb shall not be liable for any unauthorized access to or use of Client Data, systems, or networks, whether due to hacking, cyberattack, malware, or other breaches of security, unless such access resulted solely from Pebb’s gross negligence or willful misconduct.
6.5. Pebb shall have no liability for damages arising from integrations or third-party services used in conjunction with the Services, or from misconfiguration or misuse of security settings by Client or its users.
6.6. Assumption of Risk. You acknowledge and accept that the use of any SaaS platform involves certain inherent risks, including but not limited to exposure to data loss, cyberattacks, and system failures. You assume full responsibility for evaluating the fitness of the Services for your particular purposes and circumstances.
7. Indemnification
7.1. You agree to indemnify, defend, and hold harmless Pebb, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:
* Your access to or use of the Services;
* Your violation of these Terms;
* Your infringement of any third-party right, including intellectual property, privacy, or data protection rights;
* Any breach of security, including by third-party access to your systems or credentials.
7.2 You are solely responsible for the implementation, configuration, and management of your use of the Services. This includes but is not limited to the assignment of roles, user permissions, use of multifactor authentication, and compliance with your own internal policies. Pebb disclaims liability for damages arising from customer-side mismanagement, user errors, or failure to implement recommended security controls.
8. Subscription, Fees & Payment
8.1. Fees and billing terms are set forth on the Pebb website or in a separate Order Form. Subscription fees are non-refundable, except as required by law.
8.2. Payments must be made in accordance with the selected Plan, whether monthly or annually, and are due in full upon commencement of the subscription period.
8.3. Failure to pay fees may result in suspension or termination of your access to the Services.
9. Storage & Usage Policy
9.1. Free Plan: Includes 3GB total storage, limited group chat functionality, and subject to fair usage policy.
9.2. Premium Plan: Storage allocation of 3GB per active user aggregated across workspace. Group chats have no member cap. No strict limits are enforced provided use aligns with intended business purposes.
9.3. Pebb reserves the right to audit and adjust resource limits to ensure equitable access and performance.
10. Privacy and Data Protection
10.1. Pebb complies with applicable data protection regulations. The collection and use of personal data is governed by our Privacy Policy.
10.2. You are solely responsible for ensuring compliance with any legal obligations regarding data collection, retention, and processing in your jurisdiction.
10.3. In the event of a breach or compromise involving Client Data, Pebb will act in good faith to notify you, but shall not be held liable for resulting damages.
11. Confidentiality
11.1. Each party agrees to treat the other's confidential information with the same degree of care as it uses to protect its own confidential information, but in no event less than reasonable care.
11.2. Confidential information shall not include information that is:
* Publicly known through no fault of the receiving party;
* Rightfully obtained from a third party without restriction;
* Independently developed without reference to confidential information.
12. Force Majeure
Pebb shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labor disputes, Internet failures, cyberattacks, or government actions.
13. Term and Termination
13.1. These Terms remain in effect until terminated by either party.
13.2. Either party may terminate this Agreement for convenience by providing thirty (30) days' written notice. Termination shall not relieve Client of its obligation to pay any fees accrued or payable to Pebb prior to termination.
13.3. Upon termination, your right to access the Services will cease, and Pebb may delete your account and data from its systems, unless legally required to retain it.
14. Modifications to Terms
Pebb reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
15. Governing Law and Dispute Resolution
15.1. These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles.
15.2. You may opt out of arbitration by sending a written notice to contact@pebb.io within thirty (30) days of first accepting these Terms. Your notice must include your full name and express your decision to opt out of mandatory arbitration. If you do not provide this notice within the window, you agree to resolve all disputes by binding arbitration.
15.3 Class Action Waiver. You agree that any dispute shall be conducted on an individual basis and not in a class, consolidated, or representative action. You hereby waive your right to participate in a class action or class arbitration.
16. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Pebb with respect to the Services and supersede all prior or contemporaneous understandings or agreements.
18. Contact
For inquiries, please contact:
Pebb LLC
Email: contact@pebb.io
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
