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Aug 2, 2025

Author: Ron Daniel

Customizing Onboarding for Remote Roles: Best Practices

Effective onboarding for remote employees boosts connection and retention. Learn best practices and tools for a seamless experience.

"Remember your first day at work? That mix of excitement and nerves as you walked into the office, met your team, and tried to figure out where the coffee machine was? Now, imagine doing all of that - but from your kitchen table. That’s the reality for most remote employees today, and let me tell you, it’s a whole different ballgame."

Here’s the deal: only 12% of U.S. employees feel they’ve had an effective onboarding experience. Throw remote work into the mix, and it’s even tougher. I’ve seen it happen - new hires struggling to connect with their teams, battling tech issues, and missing out on those casual, get-to-know-you moments. But here’s the bright side: when onboarding is done right, remote employees feel 30% more connected and are 40% more likely to stick around. That’s huge - not just for them, but for the company’s bottom line.

At Pebb, we’ve spent countless hours figuring out how to make onboarding for remote roles not just functional but welcoming. From role-specific roadmaps to tools that spark real connections, we’ve learned what works - and what doesn’t. In this article, I’ll share what we’ve discovered, break down how platforms like Pebb, Slack, Teams, and Workvivo are tackling remote onboarding, and give you the insights you need to create an experience that sets your new hires up for success. Let’s dive in.

1. Pebb

Pebb

When we set out to create Pebb, our vision was simple: make remote onboarding as seamless and personal as showing a new hire around the office on their first day. The result? Pebb - a one-stop platform designed to make onboarding not just efficient but genuinely engaging.

Features for Role-Specific Onboarding

One of the standout features of Pebb is its ability to craft tailored onboarding journeys. Picture this: each new hire gets a roadmap specifically designed for their role, department, or even seniority. It’s like handing them a GPS for their new job.

For instance, when a sales team member joins, they’ll find everything they need - product demo scripts, CRM tutorials, and customer interaction tips - right in our knowledge library. On the other hand, engineers get access to code repositories, technical manuals, and guides to set up their development environment. It’s all about giving each person the exact tools and resources they need to hit the ground running.

We’ve also made it easy for administrators to assign role-specific checklists and training modules. Whether it’s their first week, month, or quarter, new hires always know what’s expected of them and can focus on what matters most.

Collaboration and Engagement Tools

Let’s face it - remote work can feel lonely, especially for someone just starting out. That’s why we built Pebb to include features that spark connection from day one.

Our group chats and private clubs are like virtual water coolers, bringing back those impromptu office conversations. New hires can join channels based on their role, interests, or projects. For example, your new marketing coordinator can immediately connect with the creative team through a dedicated club, while a developer can dive into an engineering discussion group to get a feel for the team’s vibe.

Then there’s the news feed, which keeps everyone in the loop about company updates, virtual events, and initiatives. Think of it as a digital bulletin board people actually want to check. Plus, our employee directory helps new hires match faces to names and better understand the company’s structure - a common hurdle in remote environments.

Pricing and Accessibility

Here’s where it gets exciting: Pebb offers a Standard plan that’s completely free for teams of up to 1,000 employees. This plan includes essentials like work chat with unlimited history, a news feed, a knowledge library, tasks, a calendar, and unlimited clubs. For many small and medium-sized businesses, this is all they’ll ever need to onboard effectively.

But if you’re looking for more, our Premium plan is just $4 per user per month. It unlocks advanced features like analytics, unlimited admins, permissions control, voice and video calls, and enterprise integrations. To put it into perspective, other platforms charge anywhere from $8 to $15 per user for similar tools. We’re proud to deliver such a robust onboarding solution at a price that’s hard to beat.

Analytics and Feedback Capabilities

Data is the key to making onboarding better, and Pebb’s analytics dashboard is built to track the stats that matter most. You can monitor training module completion rates, time-to-productivity, engagement levels, and feedback scores. Managers can easily see how new hires are progressing and even compare outcomes across different teams or departments.

But we didn’t stop there. Our feedback tools are designed to keep the process agile. We schedule surveys and pulse checks at critical points - like after the first week, at 30 days, and at 90 days. This way, HR teams can catch issues early and make adjustments before they affect retention. After all, a strong onboarding program can boost new hire retention by 82%.

Here’s an example: if engineers are hitting a wall with a specific training module, you’ll know within days, not months. Or if remote sales reps feel disconnected, the data will flag it before it becomes a bigger problem. It’s all about creating a feedback loop that delivers actionable insights right when you need them.

With Pebb, we’re not just helping companies onboard new hires - we’re helping them build connections and set their teams up for long-term success.

2. Slack

Slack

Slack has become a household name in remote work tools. While it takes a different approach than what we’ve developed at Pebb, it offers some solid features for onboarding remote employees.

Features for Role-Specific Onboarding

One of Slack’s standout capabilities is its ability to tailor onboarding for specific roles using dedicated channels and its Workflow Builder. With Workflow Builder, you can automate tasks like sending personalized welcome messages, sharing key documents, or even setting up training reminders. Amanda Garza, a Customer Experience agent at Slack, shared her experience when she joined the team remotely in August 2020:

"Remote onboarding meant we didn't get to meet people in person. I think joining team channels was the most powerful way to be introduced. Everyone was so welcoming and helpful right off the bat."

Another valuable feature is Slack’s search functionality. New hires can dig into the company’s conversation history to get up to speed on past decisions and discussions. Lina Saravia, a Customer Experience Manager at Slack, put it perfectly:

"You can search all information, context and history about the way that a feature went from A to Z. It's so empowering because it allows you to understand the decisions made throughout the entire history of Slack."

By combining automated workflows and easy access to historical context, Slack sets the stage for new employees to hit the ground running.

Collaboration and Engagement Tools

Slack’s collaboration toolkit is packed with essentials like channels, direct messaging, and quick call options. One particularly helpful feature is Slack Atlas, which shows user profiles complete with names, locations, time zones, and job titles. This comes in handy when coordinating across remote teams scattered across the globe.

The platform also integrates seamlessly with tools like Asana, Trello, Miro, and Zoom, making it easier to streamline onboarding workflows. Another feature, Slack Canvas, acts as a collaborative workspace within channels, perfect for brainstorming or organizing documentation. Plus, Workflow Builder helps standardize communication and ensures new hires know their responsibilities and team processes.

Pricing and Accessibility

Slack offers a Free plan at $0, but it does come with some limitations, like restricted message history and a cap on app integrations. If you’re looking for more robust features, here’s a quick breakdown of their paid plans:

  • Pro plan: $7.25 per user per month (billed annually) or $8.75 monthly

  • Business+ plan: $15 per user per month (billed annually) or $18 monthly

  • Enterprise+ plan: Custom pricing available through their sales team

They also offer discounts for nonprofits and educational institutions, which is a nice touch. However, when compared to Pebb, Slack's pricing can feel a bit steep. At Pebb, we provide a free all-in-one communication solution, with a premium plan priced at just $4 per user per month. It’s an affordable option that works equally well for both frontline and office teams.

3. Teams

After diving into Pebb's tailored onboarding strategies, let’s shift gears to explore how Microsoft Teams brings its own flavor to remote onboarding. Teams offers a variety of solutions customized for specific roles, making the onboarding process smoother and more targeted.

Features for Role-Specific Onboarding

One of Teams' standout features is its ability to create role-specific channels. These channels let new hires dive straight into discussions and resources that matter most to their roles. The platform’s New Employee Onboarding (NEO) Solution Accelerator, built on SharePoint, Microsoft Teams, and Microsoft Lists, ensures a structured and consistent onboarding journey for every new team member.

What’s more, Teams can automate repetitive tasks and assign them to the right departments, saving valuable time. SP Marketplace apps describe it perfectly:

"Deliver Personalized Onboarding Journeys. Our apps integrate seamlessly with Teams to provide role-specific onboarding experiences. Tailor content and tasks to individual roles, departments, or locations, ensuring each new hire receives relevant information and training."

Organizations with standardized onboarding processes often see a 50% boost in new-hire productivity. By tailoring onboarding setups to specific roles, Teams not only helps employees hit the ground running but also simplifies their daily communications.

Collaboration and Engagement Tools

Teams is like a Swiss Army knife for collaboration - it combines chat, video calls, and file sharing into one centralized space. This makes it incredibly easy to access training materials, join live sessions, and share resources. Plus, its seamless integration with Microsoft 365 tools like SharePoint, Power Automate, and OneDrive creates a smooth and efficient user experience.

For remote employees, staying connected is key. Teams lets companies host live events for all-hands meetings, helping remote workers feel part of the bigger picture. Casual chat groups also play a big role in fostering connections and encouraging informal conversations. It’s no wonder that 69% of employees are more likely to stick around for three years if they experience a great onboarding process.

Pricing and Accessibility

Of course, pricing is always a factor when choosing an onboarding tool. Teams offers plans starting at $4.00 per user/month, but the costs can add up if you need advanced features. Business plans range from Microsoft Teams Essentials at $4.00 per user/month to Microsoft 365 Business Premium at $22.00 per user/month (billed annually). For larger organizations, Microsoft also offers standalone Teams Enterprise pricing at $5.25 per user/month in the U.S..

Here’s where Pebb shines. Unlike Teams, Pebb provides a free all-in-one communication solution, with a premium plan priced at just $4 per user/month. For organizations of any size, this makes Pebb a budget-friendly and effective option for onboarding remote employees. It’s a straightforward, no-frills solution that gets the job done without breaking the bank.

4. Workvivo

Workvivo

Let me walk you through Workvivo’s social media-inspired approach to remote onboarding. It’s a platform that blends the familiar feel of social media with practical tools for onboarding, aiming to create a sense of community right from the start.

Features for Role-Specific Onboarding

One of Workvivo’s standout features is its Spaces feature, which allows for role-specific onboarding. For instance, new hires can join dedicated "New Starters" communities where they can introduce themselves, connect with peers, and share questions or experiences specific to their roles. It’s like stepping into a supportive virtual lounge where everyone’s in the same boat.

The platform also provides a centralized hub for all the essentials - training materials, company policies, and resources - so new hires can hit the ground running. And the "Say Hi" feature? It’s a simple yet effective way to foster connections from day one.

Collaboration and Engagement Tools

Workvivo does a great job of consolidating everything into one app - communications, engagement, intranet, and even analytics. No need to juggle multiple platforms anymore.

Here’s what you get:

  • Activity feeds to keep everyone in the loop

  • Community spaces for team bonding

  • Recognition tools to celebrate wins

  • Surveys to gather feedback and insights

Plus, it integrates smoothly with tools you’re probably already using, like Zoom, Microsoft 365, and Google Workspace, making workflows a breeze.

The results speak for themselves: TELUS International hit 90% activation rates, CluneTech saw a 336% jump in employee referrals and a 30% boost in retention, and Ryanair’s adoption rates soared past 90%.

"Workvivo revolutionized the way we communicate with our Employees. It combines intranet, communication, and engagement in a single, user-friendly app that people naturally embrace, therefore offering companies the compliance and oversight they need while giving employees the freedom, inclusion, and flexibility they desire, elevating the employee experience for everyone."
– Matthew C., Internal Communications Business Partner

Pricing and Accessibility

Workvivo’s pricing is tailored to larger organizations. It offers two plans: Business (for 250–2,000 employees) and Enterprise (for companies with over 2,000 employees). The Business plan starts at $20,000 per year, which breaks down to about $80 per user annually. In contrast, Pebb’s free core features and premium plan at $4 per user per month ($48 annually) offer a more budget-friendly alternative.

Despite the higher cost, Workvivo does deliver on accessibility. It’s available across smartphones, tablets, and desktops, with dedicated apps for iOS and Android. The platform even supports auto-translation into 90+ languages, making it a solid choice for global teams.

That said, while Workvivo leans heavily on fostering social interaction, its pricing might be a hurdle for smaller organizations compared to Pebb’s cost-effective all-in-one solution.

Analytics and Feedback Capabilities

Workvivo doesn’t just stop at onboarding - it tracks how employees interact with content, community spaces, and recognition tools. This data lets HR teams pinpoint who’s thriving and who might need extra support during onboarding.

The platform also gets high marks from users, with ratings like 4.8/5 on G2, 4.7/5 on Capterra, and 9.2/10 on TrustRadius. Many users praise the platform’s responsive support team, though some have noted that it can feel overwhelming for smaller businesses or less tech-savvy employees.

"Of all the platforms we've launched company-wide, Workvivo has had the biggest impact."
SupportNinja

With these tools and insights, Workvivo positions itself as a powerful onboarding solution, even if it comes with a steeper price tag. It’s clear that the platform prioritizes community and engagement, but we’ll explore how it stacks up against competitors in the next section.

Platform Comparison: Benefits and Drawbacks

Let’s break down the strengths and limitations of the top platforms for remote onboarding. Your final choice will depend on your team’s size, budget, and specific needs, but here’s how they stack up:

Platform

Starting Price (USD)

Key Strengths

Main Limitations

Pebb

Free or $4/user/month

Free plan with unlimited history; affordable premium features

Admin limitations on the free plan

Microsoft Teams

Starting at $12.50/user/month

Seamless Microsoft 365 integration, robust video conferencing, strong security

Steep learning curve; may require additional subscriptions

Slack

$8.25/user/month (billed annually)

Extensive integrations, well-organized channels, powerful search

Limited free plan; lacks a news feed; costs can scale up

Workvivo

$20,000/year minimum

Comprehensive employee engagement tools and in-depth analytics

High entry cost; no free plan

Cost-Effectiveness and Customization

When it comes to affordability, Pebb is hard to beat. With a free plan that includes unlimited history and features like department-based onboarding through clubs and branches, it’s a solid choice for small to medium businesses. In contrast, Workvivo’s $20,000/year minimum makes it a better fit for larger enterprises with bigger budgets.

If your team is already using Microsoft 365, Teams might feel like a natural extension, while Slack’s extensive app marketplace shines for companies looking for flexibility. At Pebb, we’ve prioritized essential HR and payroll integrations to keep onboarding smooth and straightforward - no overwhelming options, just what you need to get the job done.

User Experience and Scalability

Here’s a real-world example to consider: one organization reported a 50% boost in efficiency when employees searched for onboarding materials after switching platforms. Wendy M. Pfeifer, Chief Information Officer, summed it up perfectly:

"Such time savings can quickly add up across our entire team and, I believe, will make the difference between just surviving, or thriving during challenging times."

Similarly, Matt Rosenthal, Senior Learning Development Consultant, shared his experience:

"Simpplr has really made onboarding easy."

Pebb’s free plan supports up to 1,000 employees, making it a great option for growing businesses. Meanwhile, Slack and Teams can scale, but their per-user costs grow quickly. Workvivo, on the other hand, is designed for large enterprises willing to invest in robust tools.

Analytics and Insights

Analytics can make or break your onboarding process. Workvivo excels with detailed engagement analytics, while Microsoft Teams offers basic usage metrics. Slack tracks message and file activity, but Pebb’s premium plan stands out with clear, actionable analytics tailored for HR teams. These tools help you monitor progress and ensure no one slips through the cracks.

The stakes are high - disengaged workers cost the U.S. economy up to $605 billion annually in lost productivity, and 85% of employees want stronger connections with their remote colleagues. Choosing the right platform isn’t just a convenience; it’s a necessity.

Ease of Setup

Time is money, especially during onboarding. Microsoft Teams requires familiarity with Microsoft 365, Slack demands a well-thought-out channel strategy, and Workvivo often involves significant setup time. We designed Pebb to get teams up and running quickly because, let’s face it, a drawn-out setup process defeats the purpose of efficient onboarding.

Final Thoughts on Choosing the Right Platform

For small to medium businesses, Pebb’s free plan ticks most boxes without breaking the bank. Larger organizations might lean toward feature-heavy platforms like Workvivo, even with its higher price tag. Ultimately, it’s about finding a solution that balances cost, functionality, and ease of use.

Pebb’s tailored features and affordability make it a standout choice, proving that onboarding can be both effective and accessible, no matter your company size.

Conclusion

When it comes to remote onboarding, finding the right platform is all about striking the right balance between functionality, cost, and how easily it integrates with your organization’s needs. A well-thought-out onboarding strategy doesn’t just help new hires settle in faster - it can also improve retention rates and boost productivity in ways that directly impact your bottom line.

Here’s what the numbers tell us: effective onboarding can increase new hire retention by an impressive 82% and improve productivity by over 70%. Considering the steep costs tied to employee disengagement, choosing a platform that fits your needs isn’t just smart - it’s essential. These stats make one thing clear: a tailored approach to onboarding is a game-changer.

For small to medium-sized businesses, we designed Pebb with you in mind. Our free plan supports up to 1,000 employees, offering unlimited chat history and department-based clubs to get new hires connected from day one. Need more? Our premium plan, at just $4 per user/month, takes it up a notch with advanced analytics and voice/video calling.

Of course, every organization is different. For businesses already invested in Microsoft 365, Teams might be the natural choice. For those with more complex needs, platforms with deeper analytics and engagement tools could be the way to go. But for small to medium-sized businesses looking for an affordable, all-in-one solution, Pebb ticks all the right boxes.

One thing we’ve learned from working with companies across industries is that 70% of organizations prioritize integration with existing systems when choosing an onboarding platform. That’s why we’ve focused on integrating with essential HR and payroll systems, skipping the fluff that just adds noise.

At the end of the day, the key is to assess your unique challenges, future growth plans, and budget. With AI-driven onboarding, you can reduce time-to-productivity by 30% and save HR teams up to 20 hours a week. By addressing what your organization truly needs, you can create a seamless experience that delivers real results - driving engagement, productivity, and long-term success.

FAQs

How does Pebb create a tailored onboarding experience for remote employees?

Making Remote Onboarding Feel Like Home

At Pebb, we’ve cracked the code on making remote onboarding smooth and, dare I say, enjoyable. It’s all about getting new hires engaged early and building those crucial connections right from the jump. Before their first day even begins, they’re already plugged into tools like group chats, the employee directory, and our news feed. It’s like giving them a VIP pass to the company culture before they even step (virtually) through the door.

But we don’t stop there. We’ve sprinkled in a few personal touches to make the experience memorable. Think virtual meet-and-greets where they can put faces to names, and yes, even a welcome package delivered to their doorstep. These aren’t just gestures - they’re our way of saying, “You belong here.”

The result? A process that doesn’t just onboard employees but makes them feel like part of the team from day one. And let me tell you, when people feel connected and valued, they’re far more likely to stick around and thrive. It’s a win-win for everyone.

What makes Pebb’s free plan ideal for small and medium-sized businesses?

Pebb’s free plan is a game-changer for small and medium-sized businesses that want to simplify how their teams communicate and collaborate - without spending a dime. It’s packed with essentials like work chat, news feeds, groups, and voice/video calls, all rolled into one platform. And here’s the kicker: it supports up to 1,000 users at no cost.

But if you’re ready to take employee engagement to the next level without breaking the bank, Pebb’s premium plan is the way to go. At just $4 per user, it’s the most budget-friendly option out there, offering a scalable solution that grows with your business.

How does Pebb help improve onboarding with its analytics and feedback features?

Pebb transforms the onboarding experience with real-time analytics and feedback tools, making it more tailored and effective. These tools give organizations the ability to monitor important metrics, pinpoint areas that need attention, and fine-tune onboarding programs to align with the needs of specific roles.

By gathering consistent feedback from new hires, Pebb helps shape strategies that enhance engagement, smooth out the transition process, and tackle challenges that remote employees often face. This data-driven method not only boosts retention but also ensures that new team members feel supported, connected, and ready to contribute right from day one.

Join teams from 24 countries

Simplify Communication

Drive Workforce Engagement

Pebb replaces outdated, costly internal tools like intranet, chat, calls, calendar, tasks, knowledge libraries, and people directories with a modern, intuitive digital space that frontline and office employees love.

A leading team communication platform that connects employees, streamlines collaboration, and drives engagement throughout your organization

© 2025 pebb.io

8 The Green, Dover, DE 19901, US

Join teams from 24 countries

Simplify Communication

Drive Workforce Engagement

Pebb replaces outdated, costly internal tools like intranet, chat, calls, calendar, tasks, knowledge libraries, and people directories with a modern, intuitive digital space that frontline and office employees love.

A leading enterprise communication platform designed to keep employees engaged, connected, and motivated.

© 2025 pebb.io
8 The Green, Dover, DE 19901, US