Employee engagement refers to the emotional commitment an employee has towards their organization and its goals. Engaged employees are passionate about their work, take pride in their contributions, and are motivated to go above and beyond their basic job responsibilities. This concept is crucial because engaged employees typically exhibit higher productivity, better job performance, and increased job satisfaction.

For example, in the healthcare industry, engaged frontline workers are more likely to provide exceptional patient care, leading to improved patient outcomes and higher patient satisfaction rates. Similarly, in retail, engaged employees contribute to a better customer experience, driving sales and customer loyalty.

According to Gallup, companies with high employee engagement outperform their peers by 147% in earnings per share. Therefore, fostering an environment where employees feel valued and connected to the organization’s mission can significantly impact overall business success.