What is a Knowledge Base?
Understand what a knowledge base is and how it supports information management and employee productivity.
A knowledge base is a centralized repository of information that employees can access to find answers to common questions, procedures, and best practices. It helps streamline information management and improves productivity by reducing the time spent searching for information.
In the customer support industry, a knowledge base might include FAQs, troubleshooting guides, and training materials. Employees can quickly find the information they need to resolve customer issues, leading to faster service and higher customer satisfaction.
