Internal communication channels are the various methods and tools used to share information within an organization. These channels include emails, intranets, instant messaging apps, video conferencing, and face-to-face meetings. Effective internal communication channels ensure that employees receive timely and accurate information, which is crucial for maintaining engagement and productivity.

For instance, a retail company might use an intranet to share company news, updates, and policy changes, while using instant messaging apps for quick, day-to-day communication among team members. By leveraging multiple communication channels, organizations can ensure that information is accessible to all employees and that communication is efficient and effective.