Frontline worker management involves overseeing employees who interact directly with customers or perform essential services. Effective management includes thorough onboarding, regular training, active listening, and providing the necessary tools and support. By prioritizing the needs and well-being of frontline workers, organizations can improve service quality and employee retention.

For instance, a healthcare provider might implement regular training sessions and provide mental health resources to ensure frontline workers are well-prepared and supported. Active listening and recognizing their contributions can significantly enhance their job satisfaction and loyalty.