Building a strong frontline workforce involves hiring the right people, providing comprehensive training, and fostering a supportive work environment. Key strategies include offering competitive compensation, recognizing employee contributions, and providing opportunities for career development.

For example, a retail company might focus on hiring employees with strong customer service skills, offering regular training sessions to enhance their skills, and implementing a recognition program to reward outstanding performance. These efforts help create a motivated and committed frontline workforce that contributes to the overall success of the organization.