This is the how-it-works page for Knowledge Library / Wiki in Pebb — not a “best wiki app” trophy and not a competitor money page. If you need the Spaces model that holds the library, start with What are Pebb Spaces?. If you need uploaded PDFs and folders instead of written pages, use how Files work in Pebb. Here we walk Space-scoped topics, documents, search, the rich editor, permissions, mobile, and the limits we will not paper over.

Pebb is an all-in-one employee app (Connecteam-class ops + communications + collaboration). Knowledge Library sits next to shifts, clock-in, forms, files, and chat inside unlimited Spaces, with org-wide chat outside Spaces on Basic. Basic is $2.50 per user per month; Premium is $4. There is no free plan. Trial is the full product, no credit card. Knowledge Library / Wiki is on Premium ($4) — Basic does not include the wiki. GPS on clock-in is a stamp ± optional near-branch — not live breadcrumbs. No payroll, LMS, or ATS.

Start full trial — no card · Pebb pricing

Product walkthrough: Watch the Pebb product review on YouTube.

Product UI walkthrough (screenshots match help): Knowledge Library in Pebb — complete guide.

Knowledge Library lives in Spaces

Every Knowledge Library belongs to a Space. A Space is a room with a member list — a branch, job site, floor, warehouse, hotel department, kitchen, or managers-only pod. Turn Wiki on for that Space; people see topics and documents that belong to the Spaces they are in.

That is why multi-site ops stop dumping every SOP into one Drive folder nobody can search. One Space per site or crew is the usual pattern. An Everyone Space can carry company-wide handbooks, onboarding, and policies. Spaces are unlimited on Basic and Premium — rooms, not billed hubs. Full model: What are Pebb Spaces?.

Chat stays org-wide outside Spaces on purpose. A “where’s the attendance policy?” ping can start in chat; the durable page still lives in the Everyone Space Wiki — not as twelve disappearing WhatsApp screenshots. Siblings: how files work in Pebb · how team chat works in Pebb · how news feed works in Pebb · how tasks work in Pebb.

How it works: topics, search, New Topic

Open Wiki inside a Space. The main screen is that Space’s Knowledge Library — a list of topics (categories). You get:

• Search topics — find a category by name or content

• Refresh — reload after someone creates or renames a topic

• Topic count — how many topics sit here

• New Topic — add a category (Onboarding, Policies, Safety, Store Ops)

• Topic image / icon, title, description, and document count

• A three-dot menu on topics for edit/delete (when permissions allow)

Name topics the way the floor thinks: “New Employee Onboarding,” “Organization Policies,” “Safety & Compliance,” “Store Operations,” “Housekeeping Standards.” Keep titles short so search and mobile scanning work.

Typical topic sets that replace scattered PDFs and pinned chat: onboarding packs, attendance and communication policies, site safety rules, retail opening/closing playbooks, hotel room standards, warehouse checklists, and kitchen procedures.

How it works: open a topic, document list, Create Doc

Click a topic to open its document list. At the top you get:

• Back to the topic list

• Topic title and description

• Search documents — find a page inside this topic

• Refresh and document count

• Create Doc — start a new written page (when permissions allow)

Documents show as rows/cards with title, short preview, author, and created/updated time. Example policies inside Organization Policies: Attendance & Punctuality, Communication, Time Tracking. Example onboarding page: Your First Day Guide.

Open a document for the full page: headings, paragraphs, lists, links, images, videos, GIFs, and attachments. Copy link shares into chat, news feed, or a task. Edit opens the rich editor. Delete removes the page — keep modify rights tight. Author and “edited by” sit at the bottom so ownership is obvious.

How it works: the document editor

Create Doc or the pencil opens the editor. You get a title field, rich toolbar, content area, Cancel, and Save.

Toolbar highlights that matter on the floor:

• Bold / italic / underline / strikethrough / highlight

• H1 / H2 / H3, bullets, numbered lists, quote, code, divider, alignment

• Links, images, videos, GIFs, file attachments

Write “Attendance & punctuality” as a readable page. Attach the signed PDF handbook if people still need the download. Add a short training video when seeing the process beats another wall of text. Save when the page is ready for the Space.

How it works: permissions

Inside Space settings, enable Wiki (“Central hub for documents, guides, and policies”) and set who can:

• Create topics — Everyone / Admins & Managers / Admins Only

• Modify topics — often tighter than create (Admins Only is common so categories do not get deleted by accident)

• Create documents — Everyone / Admins & Managers / Admins Only

• Modify documents — often Admins & Managers so day-to-day owners can update SOPs without opening every edit to the floor

A setup that sticks for 11–80 teams: Everyone can create, Admins only modify topics, Admins & Managers modify documents. Floor staff contribute checklists; managers keep the tree and official policies clean. Turn Wiki off on Spaces that should stay roster/chat-only.

Files vs Knowledge Library

Files store uploaded documents — PDFs, spreadsheets, images, packs people already have. See how Files work in Pebb.

Knowledge Library is for written guides, policies, and onboarding pages people read inside Pebb.

Upload the handbook PDF to Files. Write “Attendance & punctuality” as a Knowledge Library article. Upload the inventory spreadsheet to Files. Write “How to complete the inventory count” in Knowledge Library. Same Space, two tools — storage plus readable SOPs.

Use cases that stick

• Policies — attendance, communication, time tracking, dress code, PTO rules in an Everyone or HR Space

• Onboarding — First Day Guide, how to use Pebb, who to ask, profile setup

• Safety SOPs — job-site rules, PPE, incident reporting per construction Space

• Store / hotel / warehouse playbooks — opening/closing, room standards, forklift rules, kitchen cleaning

Retail opens the Store Opening Guide from the phone before a morning shift. Housekeeping checks Room Standards on the floor. Construction opens Site Safety Rules before work. New hires read First Day Guide without pinging five managers.

Knowledge Library on Premium — how it fits the week

Knowledge Library / Wiki is a Premium ($4) feature. Basic ($2.50) already includes org-wide chat, shifts, clock-in, timesheets, directory, and unlimited Spaces. Premium adds Wiki plus forms, Time Off, tasks, calls, news feed, Files, Events, analytics, and SSO — still one seat price, still unlimited Spaces. Trial includes everything so you can publish real topics before you commit seats.

Week pattern that sticks: publish roster → punch with GPS stamp ± near-branch → coverage in org-wide chat → Space Wiki for the SOPs people open on the floor → Files for the PDFs that stay downloads → news feed for pinned updates — one app. Money context: Pebb pricing · Connecteam alternative.

Mobile + web

Frontline access happens on mobile. Employees browse topics, search documents, read policies, open media and attachments without a laptop. Managers edit from the phone on site; web is fine for bulk topic setup and long policy drafts. Same Pebb login as chat, shifts, and clock-in.

Honest limits

Read these before you migrate:

• No free plan. Budget Basic ($2.50) or Premium ($4) seats. Knowledge Library needs Premium. Evaluate with the full trial, no card.

• No payroll, LMS, or ATS. Wiki is guides and policies — not a learning platform with courses, hiring desk, or paycheck engine.

• GPS is a stamp ± optional near-branch on clock-in, not live breadcrumbs.

• Not Confluence / Notion depth. If you need nested databases, public external wiki, and enterprise knowledge graphs as the buying reason, keep that requirement on the table.

• Space-scoped on purpose. Documents stay with the room that owns them; use Everyone for true company-wide policies.

Pebb is Connecteam-class all-in-one on purpose — not a pivot into a standalone wiki product. If that match is wrong for your desk, the trial will show it in a week.

Product walkthrough: Watch the Pebb product review on YouTube.

FAQ

Where does Knowledge Library live?

Inside a Space. Enable Wiki on that Space; members see that Space’s topics and documents. What are Pebb Spaces?

Is Knowledge Library on Basic or Premium?

Knowledge Library / Wiki is on Premium ($4). Basic is $2.50 without the wiki. Trial includes Premium features.

What is the difference between Files and Knowledge Library?

Files hold uploaded PDFs and packs. Knowledge Library holds written pages people read in-app. Same Space, two jobs. How Files work in Pebb

Can employees read Wiki on mobile?

Yes. Browse topics, search, and open documents from the Pebb mobile app.

Who can create vs modify topics and documents?

Admins set create and modify separately for topics and documents per Space — often Everyone create, Admins Only modify topics, Admins & Managers modify documents.

Do Wiki pages replace payroll or an LMS?

No. No payroll, LMS, or ATS in Pebb. Use Knowledge Library for guides and policies; keep wage and course systems elsewhere.

Is there a free plan?

No. Full trial, no credit card. Then pricing.

Where is the step-by-step UI guide?

Knowledge Library in Pebb — complete guide in the help center.

Policies next to the roster people already open

Knowledge Library in Pebb is Space-scoped topics, written documents, search, rich editor, and permissions on Premium — in the same app as shifts, clock-in, and unlimited Spaces, billed per person. No free plan. Full trial, no card. Basic $2.50 / Premium $4.

Start full trial — no card · See Pebb pricing

Sibling reads: What are Pebb Spaces? · how Files work in Pebb · how team chat works in Pebb · how news feed works in Pebb · how tasks work in Pebb · Connecteam alternative · Help: Knowledge Library in Pebb