Companies don't always have time to pursue something that doesn't directly bring new earnings to the business. Some directors and managers will often live and speak their KPIs as if it's their only real goal to get up on the hill of management. However, new research around the globe right after the post-COVID-19 boom started to raise questions that show the high connection between business success and a bunch of obvious but untreated subjects in organizations of all types.

For instance, a study by McKinsey highlighted that organizations that adapted to the new hybrid work environment saw significant improvements in employee engagement and productivity​ (POST Parliament)​​ (McKinsey & Company)​.

Additionally, research from the University of Reading emphasized the critical role of employee engagement in achieving business outcomes, noting that engaged employees lead to higher productivity and profitability​ (MDPI)​.

The research crosses the relationship between employees' friendships at work together with overall team communication and engagement with each other to many dramatic aspects that could turn the business success around easily.

What is an internal chat software solution?

Internal chat solutions tend to solve the basic need for communication between individuals, teams, or even departments. Chat software can also be used as a news space for things that happen internally. By building a culture of communication first, companies that use chat software tools can help their employees deliver better, decrease mistakes, and innovate more than usual.

Boosting Employee Engagement

Engaged employees are more productive, more satisfied, and more loyal to the company. With internal chat communication, employees can easily share updates, celebrate achievements, and collaborate on projects in real-time. This sense of connection fosters a positive work environment where everyone feels included and valued.

According to Gallup, companies with highly engaged employees are 21% more profitable and 17% more productive​ (Wellable)​​ (Haiilo)​.

Improving Team Collaboration

When teams have an easy way to communicate, they can collaborate more effectively. Internal chat software breaks down silos, making it simple for departments to work together. Whether it's brainstorming new ideas, solving problems, or sharing important information, seamless communication is the key to a cohesive team effort.

Statistics show that 78% of remote employees report high engagement, compared to 72% of on-site employees​ (WellSteps)​.

Real-Time Feedback and Support

One of the greatest advantages of internal chat solutions is the ability to provide real-time feedback and support. Managers can quickly address any issues, offer guidance, and recognize accomplishments as they happen.

This immediate interaction helps to keep projects on track and employees motivated. Engaged employees are 31% more likely to exceed performance expectations​ (WellSteps)​.

Enhancing Knowledge Sharing

A news feed within the chat software serves as a centralized hub for sharing important updates, policy changes, and company news. This ensures that everyone is on the same page and reduces the risk of misinformation. It also encourages employees to share their knowledge and insights, contributing to a culture of continuous learning and improvement.

Companies that foster good knowledge sharing see a 10% increase in customer loyalty​ (WellSteps)​.

Driving Innovation

With open lines of communication, employees are more likely to share their innovative ideas and suggestions. Internal chat tools create an environment where creativity is encouraged, and everyone has a voice. This can lead to new products, improved processes, and, ultimately, a competitive edge in the market.

Companies with a strong focus on engagement and innovation are seen to increase revenue by 682% over 11 years​ (Haiilo)​.

Reducing Email Overload

Internal chat solutions help to reduce the reliance on email for internal communication. This not only declutters the inbox but also speeds up the flow of information. Quick questions and updates that would normally be sent via email can be handled more efficiently through chat, freeing up time for more critical tasks.

Employees working from home report being 52% less likely to take time off, increasing overall productivity​ (DemandSage)​.

The Future of Internal Communication

As companies continue to evolve, the role of internal communication becomes even more critical. How can your business adapt to these changes?

Are you ready to leverage the full potential of your team by fostering better communication and engagement? The answers to these questions could determine the future success of your organization.

Here at Pebb, we provide an entire employee space that helps companies build an amazing culture and communication around their teams. Our solutions are designed to enhance collaboration, drive innovation, and boost overall productivity. Are you ready to take the next step toward a more connected and engaged workforce? Let’s build the future of work together with Pebb!